Quality of Care Standards

Every individual receiving services—regardless of age, complexity of condition, service type, or setting in which the services are provided—can expect:

Person-Centered Orientation in Planning and Service Delivery – Services that reflect the individual’s preferences, goals and unique needs.  These services will maximize opportunities for success.

Integration of Health Care Services – Comprehensive mental and physical health and dental care necessary to maintain optimal health.

Coordination of Services – Assistance in coordinating services and establishing collaborations to optimize the ability to prosper in the community.

Personal Safety – Safety and security in home and the community.

Individual Rights and Dignity of Risk – Support to exercise rights, make informed choices, and to accept personal responsibility.

Community Inclusion and Socialization – Support in developing and maintaining family connections and friendships, and assistance in accessing community resources and participating in civic affairs.

Vocational/Educational Supports – Meaningful work, productive activity or appropriate educational opportunities.

Advocacy – Training and support for advocacy in the community and the service-providing system.

In addition, REM Wisconsin strives to assure:

Consumer and Stakeholder Input – Stakeholders (individuals, guardians, families and funding sources) express satisfaction with the services provided and their input has an impact on service delivery.

Workforce Development – Access to qualified, trained and committed employees at all levels of the organization.

Continuous Quality Improvement – Continual assessment and enhancement of systems to improve outcomes and quality of life for the individuals we serve.

Contract Execution – Compliance with contractual standards and expectations.